Support
We ship with you.
From first capture to global rollout, the 2020 support team pairs spatial expertise with reliability engineering. Every plan includes humans who know your deployments, your robots, and your SLAs.
24/7 Incident Desk
Critical pipeline or ingestion issue? Page the on-call engineer directly.
Open PagerDuty BridgeSuccess Engineers
Dedicated Slack Connect or Teams channel for enterprise rollouts and field deployments.
Join Shared SlackKnowledge Base
Guides, API recipes, and playbooks for mapping, analytics, and device provisioning.
Browse DocsResponse targets
| Plan | Initial response | Coverage |
|---|---|---|
| Sandbox | < 1 business day | Mon–Fri, 9am–6pm PT |
| Production | < 4 hours | 24/5 with weekend pager for P1 incidents |
| Enterprise | < 1 hour | 24/7 with named TAM + quarterly reviews |
Need a custom onboarding plan or dedicated field engineer? Email support@2020.systems and we’ll assemble the right squad.